Turning complexity into clarity
I’m a Senior Product Designer specializing in complex, high-stakes systems. I design the foundations—workflows, patterns, and interaction models—that make data-heavy products feel dependable, scalable, and intuitive.
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I thrive in ambiguity: mapping messy architectures, partnering closely with engineers, PMs, content designers, and domain experts, and shaping systems other teams can confidently build on. My work focuses on reducing cognitive load, clarifying decision-making, and creating durable UX patterns that improve trust, efficiency, and long-term product health.
ESG TASK WORKFLOW ARCHITECTURE
Challenge: ESG’s initial task workflow was built on a tightly coupled, incomplete V1 architecture. Core behaviors were undefined, dependencies were unclear, and users struggled to understand how tasks related to data—leading to confusion, rework, and high support volume.
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Impact: I re-architected the workflow system from the ground up—separating data and workflow logic, defining the behavioral model, and establishing a coherent mental model for the entire experience. These changes improved ease-of-use and drove a ~90% reduction in task-related support calls.
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Focus: System definition, architecture-level problem solving, workflow clarity, measurable impact.
MULTI-DIMENSIONAL DATA MODEL & SCHEMA GOVERNANCE
Challenge: The V1 ESG task workflow was structurally incomplete and confusing, causing inconsistent behaviors, user frustration, and a heavy support burden during high-stakes reporting cycles.
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Impact: I re-architected the workflow system—defining core behaviors, dependencies, and the first coherent mental model—improving ease-of-use, increasing user confidence, and reducing task-related support calls by ~90%.
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Focus: System architecture, workflow definition, cross-functional alignment, reducing cognitive load.
IMMUTABLE SNAPSHOT VALUES & ESG DATA GOVERNANCE
Challenge: Address a critical data integrity risk within the ESG program by redesigning how snapshot value records were generated, stored, and governed. The legacy model left room for accidental overwrites and inconsistencies that could compromise reporting accuracy.
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Impact: LLed the design vision for the Immutable Snapshot Value entity, defining the behavior, rules, and governance model that preserves historical truth and supports compliance-grade ESG reporting. This foundational architecture positions the platform for future expansion while reducing risk and user confusion.
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Focus: Systems architecture, data governance, strategic platform design.
TABLEAU INTUITIVE SORTING MODEL
Challenge: Sorting large, multi-field tables in Tableau was inconsistent and unpredictable, forcing users to guess how the system would respond and making complex comparisons frustrating and error-prone.
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Impact: Designed an intuitive, high-density sorting model — recognized with a design patent — that delivered predictable behavior across views, reduced cognitive load, and gave users precise control in highly analytical workflows.
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Focus: Interaction modeling, high-density UI design, predictable system behavior.
TIMELINES IN OUTLOOK
Challenge: Design a flexible, intuitive timeline interaction model within Outlook’s calendar to help users visualize milestones, dependencies, and multi-step project progress — a capability the platform had never supported.
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Impact: Led the design vision for a new interaction system that reinvented how timelines could work inside Outlook. This work resulted in multiple granted design patents, recognizing its innovation in interaction patterns, visual modeling, and platform integration.
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Focus: Interaction design innovation, platform-level vision, patented UX systems.